Customer Support Executive

Company Description Wns Global Service Private Limited is a consumer services company with operations in Maharashtra, India. The organization focuses on delivering service solutions to a diverse customer base, emphasizing reliability and responsiveness. Based out of Pune, Wns Global Service Private Limited supports clients through a combination of process expertise and customer-centric practices. Team members work in a structured, professional environment with opportunities to develop skills in customer service and operations. The company values integrity, performance, and a commitment to meeting customer needs.
Role Description The Customer Support Executive role is a full-time, on-site position based in Nashik. In this role, the individual will handle customer inquiries, resolve issues, and provide timely information through phone, email, and other communication channels. Daily responsibilities include logging and tracking cases, ensuring accurate documentation, and following up to confirm resolution and customer satisfaction. The Customer Support Executive will collaborate with internal teams to address technical or process-related concerns and escalate complex issues when needed. The role requires maintaining a professional demeanor, adhering to service level standards, and contributing to a positive customer experience.
Qualifications
Strong skills in Customer Support and Customer Service, with the ability to manage inquiries and provide clear, helpful responses.
Experience in maintaining Customer Satisfaction through effective communication, empathy, and problem-solving.
Capability to deliver Online Support using digital channels and tools in a structured, efficient manner.
Basic to intermediate Technical Support skills to understand and assist with product or service-related issues.
Excellent verbal and written communication skills in English; additional local language proficiency is an advantage.
Ability to work on-site in Nashik, manage time effectively, and handle multiple cases in a fast-paced environment.
Prior experience in customer service or contact center roles is preferred.
Minimum educational qualification: high school diploma or equivalent; a degree in any discipline is beneficial.

Work arrangement
No