Resource Managers - Spanish & Portuguese

Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Resource Manager - Spanish & Portuguese
Key Responsibilities
Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency
Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans
Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes
Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk
Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams
Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders
Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations
Source, negotiate, assign, and onboard partner resources in accordance with approved partner management processes; manage compliance and partner relationships
Support visibility and administration of approved partner rate structures to ensure achievement of partner margin and financial targets
Govern partner certifications and resource quality standards to ensure delivery excellence
Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency
Provide whitespace reporting and proactive capacity recommendations based on business requirements
Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness
Build trusted relationships with resources and assign work that supports career development and retention
Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards, ensuring data quality that supports AI-driven recommendations
Serve as first-line escalation contact for internal staffing, performance, and partner-related delivery issues
Make cost-effective staffing decisions, manage partner spend, and support margin improvement through skill fit
Monitor and manage partner spend to remain within established targets and aligned to required capacity
Leverage automation, AI-enabled tools, and analytics to improve staffing efficiency, reduce manual effort, and enable proactive decision-making
Continuously identify opportunities to streamline and automate RM processes, improving speed, accuracy, and scalability
Partner with Operations, Delivery Tech, and Analytics teams to evolve RM systems, workflows, and reporting capabilities
Collaborate cross-functionally with Sales, Finance, Operations, and Delivery teams to support business outcomes
Qualifications we seek in you !
Strong judgment and decision-making skills, with the ability to navigate ambiguity and competing priorities
Proven ability to operate effectively in a high-demand, fast-paced, and constantly changing environment
Ability to work independently while also collaborating effectively across teams and stakeholders
Excellent verbal and written communication skills, with the ability to influence and build trust at multiple levels
Strong organizational, prioritization, and time management skills
Comfort working with data, analytics, automation, and AI-enabled tools to drive efficiency and outcomes
Resource Management Institute certification is a plus
Spanish and Portuguese language proficiency at CEFR B2 level or higher is required, including the ability to support business communications, stakeholder inquiries, and operational issue resolution in both languages
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Work arrangement
Yes