Assistant Facilities Manager

Assistant Facilities Manager – JLL
What this job involves: JLL is seeking an Assistant Facilities Manager to support facility operations across assigned districts within the Mountain or Pacific Time Zones. This remote role is responsible for ensuring high-quality service delivery, operational efficiency, and compliance with client and safety standards across a multi-site portfolio. The Assistant Facilities Manager will coordinate vendor services, manage work order systems, support process improvements, and maintain strong client relationships to deliver an exceptional customer experience. This position plays a key role in supporting account operations, driving service excellence, and upholding JLL’s commitment to teamwork, integrity, and performance.
What your day-to-day will look like:
Support daily facility operations across assigned districts while ensuring services are delivered in alignment with contract scope, client expectations, and company procedures
Coordinate and manage third-party vendors providing janitorial, landscaping, waste management, snow removal, and general facility services
Monitor CMMS and Corrigo systems to track work orders, service metrics, and SLA performance while ensuring timely issue resolution and work completion
Maintain strong relationships with clients and vendors through proactive communication, service follow-up, and operational support
Review vendor performance, support quality assurance initiatives, and assist in driving continuous improvement efforts
Review, reconcile, and approve vendor invoices while resolving discrepancies and ensuring timely closeout
Collaborate with internal account teams to improve operational processes, reporting, and service delivery standards
Required Qualifications:
Minimum of 2 years of experience in facilities management, property operations, or a related field
Experience using Corrigo or similar CMMS platforms for work order management and system administration
Strong customer service and stakeholder management skills with the ability to build effective working relationships
Excellent organizational, problem-solving, and multitasking abilities in a fast-paced environment
Strong written and verbal communication skills for professional correspondence and operational coordination
Ability to work independently, prioritize competing responsibilities, and manage tasks with minimal supervision
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Preferred Qualifications:
Associate or bachelor’s degree in Facilities Management, Business Administration, or a related discipline
Experience supporting distributed retail portfolios or multi-site facilities operations
Familiarity with facilities management KPIs, SLAs, and vendor performance management practices
Experience coaching or training vendors on systems, procedures, and service expectations
Knowledge of vendor management processes and third-party service coordination
Experience supporting operational reporting, process improvement initiatives, or data analysis activities
Familiarity with generative AI tools or conversational search applications used to improve workflows and operational efficiency
Location: Remote (Mountain or Pacific Time Zones)
Work Shift: 8:00 a.m. to 5:00 p.m Monday to Friday.
Salary: $60,000 – $70,000 per year. The role is bonus eligible based on account performance,

Work arrangement
Yes