Patient Registration Representative - St. John Emergency

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
REQUIRED:
High school diploma or G.E.D. equivalent
Strong computer skills and proficiency with Microsoft Office
Excellent customer service skills (telephone, in-person, and written communication)
Ability to multitask in a fast-paced environment with frequent interruptions
PREFERRED:
One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
EPIC system training or experience
Insurance payor systems experience
ICD-10 medical terminology knowledge
Ability to train and mentor others

Employment type
Part-time

Work arrangement
No