Medical Malpractice Case Manager

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
Our Medical Malpractice department is looking for a detail-oriented and compassionate Case Manager to join our team. In this role, you'll be the critical link between clients and our legal teams - guiding clients through a difficult process with empathy while ensuring cases move forward with efficiency and precision.
This role will work out of our Winter Park office, located 1560 N Orange Ave Suite 300, Winter Park, FL, 32789
Responsibilities
Serve as the primary point of contact for clients through initial case investigation
Lead the initial investigative case workup — gathering detailed medical histories & documentation needed to support potential malpractice claims and ensuring our case management platform is up to date
Maintain accurate, well-organized case files and leverage Morgan & Morgan's case management system to track and document case progress
Collaborate closely with operations, attorneys, and support staff to advance cases in a timely manner and ensure seamless internal handoffs
Coordinate with third-party stakeholders including medical providers, insurance carriers, and other relevant parties as needed
Take on additional responsibilities as needed to support the broader goals of the team
Qualification
Highly organized with the ability to manage a varied and active caseload without dropping details
Client-focused, approaching every interaction with empathy, patience, and professionalism
Ideally have worked within medical malpractice plaintiff law or within the medical field
A strong communicator, comfortable navigating conversations with clients, attorneys, and medical professionals alike
Tech-savvy and comfortable working within case management systems and digital tools
Spanish speaking abilities
This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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