Technical Support Professional

Role Description This full-time on-site Technical Support Professional role at Foundever is based in Chennai. The position involves providing front-line technical assistance to customers, diagnosing issues, and resolving problems related to products and services. Responsibilities include responding to inquiries via phone, email, or chat, performing systematic troubleshooting, and documenting cases accurately in ticketing systems. The role also requires collaborating with internal teams to escalate complex issues, following standard operating procedures, and ensuring high levels of customer satisfaction. The Technical Support Professional is expected to meet performance targets, maintain up-to-date knowledge of tools and technologies, and contribute to continuous improvement of support processes.
Qualifications
Strong technical support and troubleshooting skills, with the ability to diagnose and resolve software, hardware, or connectivity issues.
Customer support and customer satisfaction skills, including clear communication, empathy, and a service-oriented approach.
Analytical skills to interpret information, identify root causes, and propose effective solutions.
Ability to work on-site in Chennai and collaboratewith cross-functional teams in a fast-paced environment.
Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
Comfort with ticketing systems, CRM platforms, and standard office productivity tools.
Relevant experience in technical or customer support; experience in BPO/IT/Telecom/Networking/Customer Support environments is beneficial.
Diploma or degree in IT, Computer Science, Electronics, or a related field preferred; industry certifications (e.g., C

Work arrangement
No