US Logistics Dispatch Executive

Position Title: US Dispatch Executive
Department: Operations / Logistics
Job Location: Mohali phase 8A
Work Schedule: Monday to Friday, 06:30 PM – 04:30 AM IST (US Shift)
Reports To: Dispatch Manager / Operations Lead
Position Overview
We are seeking a US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining strong client and vendor relationships.
Key Responsibilities
Coordinate and arrange daily dispatch operations for US routes.
Assign loads to drivers and monitor their progress to ensure on-time pick-up and delivery.
Maintain constant communication with drivers, carriers, and customers regarding shipment status.
Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).
Ensure accurate and timely entry of dispatch details into the system/CRM.
Build and maintain strong working relationships with carriers, brokers, and clients.
Track and report on key performance indicators (KPIs) such as on-time delivery, load utilization, and driver compliance.
Assist in resolving billing, documentation, and compliance-related issues when required.
Required Qualifications & Experience
Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory).
Graduate in any discipline (preferred).
Good knowledge of dispatch software, load boards, and CRM tools (DAT,Truckstop).
Strong understanding of US geography, routes, time zones, and DOT/FMCSA regulations (preferred).
Excellent English communication skills – verbal and written.
Strong problem-solving ability and ability to work under pressure.
Flexible to work in US night shift (06:30 PM – 04:30 AM IST).
Key Skills
Dispatch Management
Load Planning & Scheduling
Carrier/Driver Coordination
Problem-Solving & Decision-Making
Customer Service Orientation
Attention to Detail
Growth Path
This role provides career progression into Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.
Skills: dispatching,load,carriers,operations

Work arrangement
No