General Manager – Hotel Operations

Company Description Ushakiron Movies Limited, known for developing and managing Ramoji Film City, operates a diverse portfolio that includes hospitality, entertainment, and tourism services. The organization manages hotel and accommodation facilities that serve a wide range of guests, including tourists, corporate clients, and event participants. With a focus on delivering memorable experiences, the company integrates film-themed environments with high-quality guest services. Team members benefit from working in a dynamic setting that combines hospitality operations with large-scale events and entertainment activities.
Role Description The General Manager – Hotel Operations is a full-time, on-site role based in Shaikpet, responsible for overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage service, and guest relations. The role involves planning and monitoring daily activities to ensure smooth operations, optimal resource utilization, and adherence to brand standards. The General Manager will drive customer satisfaction by maintaining service quality, resolving guest issues promptly, and implementing feedback-based improvements. This role includes managing budgets, controlling costs, and ensuring compliance with safety, regulatory, and company policies. The General Manager will lead, mentor, and train hotel staff, coordinate cross-functional teams, and collaborate with senior leadership on strategic initiatives and performance reporting.
Qualifications
Strong Operations Management skills, including hotel process oversight, resource planning, and performance monitoring.
Proven ability to drive Customer Satisfaction through effective Customer Service practices and guest relationship management.
Excellent Communication skills for interacting with guests, teams, and senior leadership, both verbally and in writing.
Experience in Training and developing hospitality staff, including coaching, onboarding, and continuous skill enhancement.
Previous experience in hotel or hospitality management, preferably at a supervisory or general management level.
Solid understanding of budgeting, cost control, and revenue management in hotel operations.
Knowledge of hotel management systems and basic proficiency with standard office software tools.
Relevant degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
Ability to work on-site in Shaikpet and manage operations in a fast-paced, guest-focused environment.

Work arrangement
No