Sr. Systems Engineer (West Coast)

Title: Sr. Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: United States – Remote
Schedule: West Coast / Pacific Time Business Hours
Term: Full-Time
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Sr. Systems Engineer to join our growing Support team. This is a highly technical, hands-on role focused on providing advanced remote support, systems administration, infrastructure troubleshooting, and technical escalation across Atlas Technica client environments.
The Sr. Systems Engineer serves as an escalation point for Junior Systems Engineers and Systems Engineers while providing technical guidance, mentoring, and support across complex client issues. This individual will work closely with other engineers, Client Technology Managers, and technical teams to resolve escalations, maintain client environments, and contribute to infrastructure, cloud, security, and technology initiatives.
The successful candidate will combine strong technical expertise with excellent communication, ownership, problem-solving, and a customer-first approach. This position is remote within the United States and requires consistent availability during West Coast / Pacific Time business hours.
Position Responsibilities
Provide advanced remote IT support and technical assistance across assigned client environments
Serve as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical and client-impacting issues
Mentor and provide technical guidance to engineers through troubleshooting, knowledge sharing, documentation, and support best practices
Manage and resolve complex support requests through the organization’s ticketing system
Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint-management technologies
Troubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure-related issues
Support Microsoft Azure workloads and contribute to cloud and infrastructure initiatives
Implement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructure
Balance technical escalations, support tickets, project-related work, and research or improvement initiatives
Maintain and improve technical documentation, procedures, wiki articles, and build standards while following strict change-control requirements
Evaluate emerging technologies and contribute recommendations that improve Atlas Technica’s technical standards, support capabilities, and client environments
Requirements
3+ years of relevant IT experience in systems engineering, systems administration, desktop support, infrastructure support, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Significant experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, identity and access management, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
Working knowledge of virtualization platforms such as VMware, Hyper-V, Citrix, or similar technologies
Strong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
Experience implementing or supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, Cisco switches, Meraki, Ubiquiti, or similar technologies
Experience supporting workloads and services within Microsoft Azure
Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users
Strong troubleshooting, documentation, organization, and problem-solving skills with the ability to balance multiple technical priorities
Experience mentoring or providing technical guidance to junior engineers or support professionals
Ability to work effectively both independently and collaboratively within a remote, fast-paced Managed Services environment
Ability to work remotely within the United States while maintaining consistent availability during required West Coast / Pacific Time business hours
Desirable Qualities
Significant experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service-management platforms
Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Significant Microsoft Azure experience
Experience with identity, collaboration, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies
Experience supporting Citrix XenApp or similar virtual application technologies
Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
Advanced experience with storage, virtualization, or infrastructure platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Scripting or automation experience with PowerShell, Infrastructure as Code, or similar technologies
Strong understanding of infrastructure design with the ability to evaluate, recommend, and help implement new and emerging technologies
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Work arrangement
Yes