Live opening · Posted 4 days ago
Tech Support Installations
The Nielsen Company · Guadalajara, , Mexico
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At a glance
The key details from the original listing.
CompanyThe Nielsen Company
LocationGuadalajara, , Mexico
Job typeFull-time
Work modeNo
Source
Smartrecruiters
Listed4 days ago
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About the role
Description supplied by the original job listing.
Experience: 3 to 5 years of relevant professional experience.
Leadership: Proven formal supervisory experience with the ability to manage team volume, quality, and timeliness.
Education: Bachelor’s degree (4-year course) or equivalent experience in a technology-based role.
Technical Knowledge: Deep understanding of installation procedures, including computer networking (routers, modems, WiFi, etc.).
Communication: High proficiency in English.
Call Management: Ability to monitor and conduct extended technical support calls.
Hybrid Schedule: Commitment to working from the office three set days per week.
Remote Connectivity: Must have a stable home internet connection (Minimum 80 Mbps upload / 10 Mbps download).
Workspace: A dedicated, quiet, and distraction-free workspace for remote days.
Physical: Ability to remain seated comfortably for prolonged periods.
All successful candidates must complete a mandatory 4-week Technical Specialist (TS) Training program to ensure full mastery of our proprietary systems and protocols.
#LI-IA13
Employment type
Full-time
Work arrangement
No
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