Renewal Sales Representative

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
What You Will Do
Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
Lead initial renewal contract negotiations with customers and escalate when appropriate
Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
Ensure prompt and accurate responses to inbound customer requests and internal communications
Deliver excellent customer service throughout the renewal lifecycle
Ensure all renewals are completed prior to their expiration date
Manage a pipeline of renewal quotes and orders with strong prioritization and time management
Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
Communicate customer feedback to the appropriate internal teams
Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
Identify strategic opportunities through contract review and collaboration with Sales
Communicate company policies and any limitations that may impact customer requests
Recommend alternative subscription options when customer requests cannot be met
Follow PTC’s Code of Conduct
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Work arrangement
Yes