Website Project Manager

About the Role:
We are looking for a Website Project Manager to oversee our website projects from start to finish.
This is a highly client-facing and customer-service-focused role. You will be the main point of contact for website clients, responsible for responding to their questions, following up on requests, keeping them informed, and making sure they always feel supported throughout the project.
You will work closely with our Web Developer to coordinate tasks, communicate client feedback, monitor progress, and make sure everything stays on schedule.
You will not be responsible for coding or developing websites. Your role is to manage the project, the client relationship, communication, and follow-up.
Key Responsabilities:
Serve as the main point of contact for website clients.
Respond to client emails and messages in a timely and professional manner.
Maintain excellent customer service throughout the entire project.
Proactively follow up with clients to collect content, information, approvals, and feedback.
Stay on top of client requests and make sure nothing falls through the cracks.
Keep clients updated on project progress, pending items, and next steps.
Manage website projects from onboarding through completion.
Coordinate daily tasks and priorities with the Web Developer.
Clearly communicate client requests, feedback, and revisions to the developer.
Track deadlines, deliverables, revisions, and project milestones.
Follow up with the developer to make sure assigned tasks are completed on time.
Identify delays or issues and communicate them proactively.
Coordinate revisions and make sure client feedback is properly addressed.
Keep project information, assets, and documentation organized.
Follow up on final details and make sure everything is completed before launch.
What We're Looking For:
1+ years of experience in project management, account management, customer service, website management, or a similar role.
Excellent customer service and communication skills.
Highly responsive and comfortable communicating with clients on a daily basis.
Strong follow-up skills and the ability to stay on top of multiple conversations and tasks.
Extremely organized and detail-oriented.
Ability to manage multiple projects and deadlines simultaneously.
Proactive and responsible, someone who doesn't wait to be told what needs to be followed up on.
Strong problem-solving and coordination skills.
Comfortable communicating with both clients and technical team members.
Strong written and spoken English.
Ability to work independently and take ownership of projects.

Work arrangement
Yes