Children's 7-17 Coordinator - Buttermilk Ski & Snowboard School

The Aspen Snowmass Ski & Snowboard School is a collection of world class Pros who are committed to cultivating exceptional experiences that inspire journeys within. Our Pros know more than just teaching; they deliver acclaimed services, forge deep personal connections, and create new perspectives. The Aspen Academy is dedicated to talent development and offers industry leading training that supports our commitment to excellence. Through the Academy, Pros have the opportunity to gain a holistic instructor education.
The Supervisor leads and supports Pros, indoor staff, and fellow supervisors to ensure exceptional guest service and operational excellence. The ideal candidate fosters a culture of professionalism, collaboration, and trust while promoting excellence in instruction and service. By building a supportive and high-performing team, the Supervisor enhances operational efficiency, guest satisfaction, and Pro retention. This position reports to the General Manager.
The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
The seasonal dates for this position are November 9, 2026 through April 17, 2027.
Job Posting Deadline: Applications for this position will be considered on a rolling basis.
Essential Job Functions / Key Responsibilities
Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and prescribed initiatives
Supervise, schedule and staff a team of Pros to meet daily operational needs while ensuring scheduling accuracy throughout the season
Promote excellence in guest service by evaluating guest experiences and addressing concerns as they arise.
Maintain an active on-hill presence, engaging with Pros and guests while observing guest experience and Pro performance at key times each day.
Lead employee recognition efforts, performance management, and disciplinary actions
Mentor and provide guidance to Pros, including Academy training, PSIA certification, Stage IV progression, and Trainer pathway mentorship
Collaborate with other departments to ensure seamless operations and enhance product knowledge
Support ski school operations by assisting sales and reservations, payroll, and other teams as needed
Promote and uphold a strong culture of risk management through clear communication and adherence to safety protocols
Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
Conduct a thorough end-of-season analysis to assess individual and departmental strengths and opportunities, contributing to off-season evaluation and planning.
Other duties as assigned
Education & Experience Requirements
High School Diploma or equivalent required, college degree preferred
Minimum of 5 seasons in the snow sports industry required
Minimum current PSIA/AASI level 2 certification, or foreign equivalent, required
Current trainer status preferred
Knowledge, Skills & Abilities
Proficiency in computer programs including point of sale systems, scheduling software, and Microsoft Office Suite
Advanced understanding of ski/snowboard technique and teaching methodology
Familiarity with ski & snowboard school operations, including scheduling, lesson assignments, and guest experience management
Knowledge of safety protocols, risk management, and emergency response procedures
Ability to oversee scheduling, reporting, and record keeping
Proven leadership skills with the ability to motivate and manage a diverse team
Excellent guest service skills, with the ability to handle guest inquiries, complaints, and feedback professionally

Employment type
Full-time

Work arrangement
No