IT Operations Specialist IAM (100% Remote)

Who We Are
Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
What You’ll Do
The IT Operations Specialist will support day-to-day IT Access Control, serve as an escalation point for complex issues, and help mature IT Identity and Access Management practices across the organization. This role blends hands-on technical execution, process improvement, and cross-functional collaboration in a healthcare environment. This role is critical to ensuring reliable, secure, and efficient technology experiences for both employees and clinicians, directly enabling high-quality patient care.
Essential Functions
Systems Ownership & Administration
Entra ID Administration
Manage Entra ID tenants, users, groups, licenses, and directory integrations.
Access Management & Governance
Implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits.
Security & Authentication
Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications.
Messaging Applications (Teams, Slack, Zoom)
Administer workspace settings, user access, channels, and integrations
Support secure and compliant access and application delivery practices across the organization
Business Applications
Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding
Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching
Employee Onboarding & Offboarding
Collaborate to continuously improve end-to-end employee onboarding and offboarding processes
Provision hardware, accounts, system access, and security controls for new hires
Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements
Ensure timely deprovisioning and asset recovery during offboarding
Security, Compliance & Best Practices
Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards
Complete UAR access reviews, and documentation of IT processes and controls
Partner with Security and Compliance teams to remediate risks and implement controls
IT Operations & End-User Support
Serve as an escalation point for complex IT support issues across corporate and clinical teams
Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations
Proactively identify operational gaps and implement improvements to reduce incidents and support friction
Support a distributed, remote workforce with a focus on clinician and care team workflows
Process Improvement & Documentation
Create and maintain clear IT documentation, runbooks, and standard operating procedures
Help mature IT Access management practices (least privilege, RBAC, just-in-time access)
Contribute to tooling evaluations and implementations as the organization scales
Required
Who You Are
3+ years of experience in IT Operations, Security, or Access Control
Strong experience administering Entra ID or similar cloud IAM solution
Experience supporting remote-first or distributed teams
Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
Excellent communication skills and a customer-focused mindset
Experience operating in regulated environments (healthcare, fintech, or similar)
Nice-to-Haves
Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar.
Knowledge of HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards
Experience with device management, MAM, and endpoint security tools
ITIL or other ITSM framework exposure
Work Authorization/security Clearance Requirements
Authorized or able to provide required documents to work in United States or Canada.
Physical Requirements/Work Environment
Remote work environment.
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
EEO Statement
Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Work arrangement
Yes