Accounts & Operations Executive

Location: Vadodara, Gujarat
Department: Accounts & Operations
Employment Type: Full-Time
Experience: 2–5 years preferred
Timing: Mon - Friday (9 AM-5PM EST)
About the Role
We are looking for a responsible and organized Accounts & Operations Executive to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.
Roles & Responsibilities
Accounts & Billing
Prepare and send customer invoices and quotations as required.
Maintain accurate customer billing and account information.
Follow up with customers regarding pending and overdue payments.
Maintain payment records and coordinate payment collection.
Provide customers with accurate information regarding invoices, payments, balances, and account status.
Customer Account Management
Maintain complete and up-to-date customer records.
Manage customer contracts, agreements, SLAs, and related documentation.
Monitor contract expiration dates, renewals, amendments, and pending paperwork.
Communicate with customers professionally regarding billing, contracts, and account-related matters.
Develop and maintain positive relationships with customers through timely and friendly communication.
Administration & Back-Office Operations
Maintain organized digital and physical records.
Manage day-to-day administrative and back-office activities.
Coordinate between management, sales, accounts, and technical support teams.
Track pending tasks and ensure timely follow-up and completion.
Prepare regular operational and management reports.
Maintain internal databases, spreadsheets, customer information, and documentation.
Sales & Support Operations
Coordinate with the Sales Team regarding customer onboarding, estimates, contracts, and billing.
Coordinate with the Technical Support Team regarding customer requirements and pending issues.
Monitor whether customer requests and internal tasks are being completed on time.
Follow up with team members on pending customer-related activities.
Technical Support Quality Monitoring
Review and monitor technical support calls to ensure professional customer communication.
Check whether support executives are following company procedures and service standards.
Identify customer service or communication issues and report them to management.
Maintain basic call quality and support performance reports.
Provide feedback to the support team when required.
Candidate Requirements
Bachelor's degree in Commerce, Accounting, Business Administration, or a related field preferred.
2–5 years of experience in accounts, administration, operations, or back-office management.
Good understanding of invoicing, payment follow-ups, and basic accounting.
Strong knowledge of MS Excel/Google Sheets.
Good written and verbal communication skills.
Strong organizational and follow-up skills.
Ability to communicate professionally with customers.
Ability to manage multiple tasks and priorities.
Good attention to detail and documentation skills.
Experience with US accounting software
Experience working with a sales or technical support team is an advantage.

Work arrangement
No