Multi-Line Claim Representative I

Overview
Multi-Line Claim Representative I (Auto/Property) – National Accounts
Location: Remote
Schedule: Full-Time
Salary Range: $60,000 - $65,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.
This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.
This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.
Responsibilities
Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
Conduct thorough liability investigations, including fact gathering, analysis, and documentation
Apply principles of comparative/contributory negligence in claim evaluation and decision-making
Establish and maintain appropriate reserves within authority guidelines
Review damage estimates, invoices, and related documentation for accuracy and claim relevance
Negotiate settlements within authority limits and in alignment with client expectations
Issue claim payments in accordance with CCMSI procedures and industry standards
Maintain accurate and timely claim documentation, diary management, and file updates
Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
Identify and pursue subrogation opportunities where applicable
Manage claims across multiple accounts within a national account structure
Ensure compliance with all service commitments and corporate claim handling standards
Qualifications
Required Qualifications
1–2 years of claim handling experience (commercial auto and/or property)
Foundational understanding of commercial auto coverage
Experience or training in liability investigations and negligence evaluation
Strong verbal and written communication skills
Ability to manage multiple priorities and maintain organization in a fast-paced environment
Self-starter with strong follow-through and accountability
Proficiency in Microsoft Office applications
Reliable, predictable attendance during assigned client service hours
Current adjuster license in home state
Nice to Have
Experience handling multiple accounts in a national or carrier environment
Prior TPA experience
Additional state adjuster licenses are a plus
Exposure to general liability claims
Bilingual (Spanish) proficiency preferred
Why You’ll Love Working Here
4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Structured development into multi-line and advanced claim roles
Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
Quality claim handling – thorough investigations and strong documentation
Timeliness & responsiveness – proactive communication and dependable follow-through
Compliance – adherence to client and jurisdictional standards
Client satisfaction – consistent and reliable service delivery
Professional growth – development of technical knowledge and claim expertise
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who
Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #PropertyClaims #EntryLevelClaims #RemoteJobs #IND123

Work arrangement
Yes