External Property Management Partnerships Manager

Salary: Up to £51,208
Location: Home-based with regular travel to Worcester, Birmingham and other Platform locations
Contract: Permanent, Full Time
We are currently recruiting for an External Property Management Partnerships Manager to join us in leading a team dedicated to delivering excellent services across our leasehold, shared ownership, market rent and rented portfolios.
This role is responsible for leading a specialist team that acts as Platform's central point of expertise for all matters relating to managing agents and management companies.
What could you be doing?
You will oversee a broad range of services including lease management, income collection, service charge review, governance, compliance, and data quality, ensuring accurate records and effective management of third-party relationships. As the key escalation point for complex and sensitive issues, you will drive timely resolutions, maintain regulatory compliance, and ensure consistently high standards of service delivery.
Working closely with internal colleagues and external partners, you will strengthen governance frameworks, improve operational performance, and enhance the customer experience across all services. You will act as the organisation's subject matter expert on service charge governance and third-party management, developing innovative policies, embedding best practice, and ensuring all externally delivered services are transparent, compliant, customer-focused, and aligned to Platform's strategic objectives, KPIs, and Tenant Satisfaction Measures .
What are we looking for from you?
Experience in either leasehold management, property management, manging agents, service charges, or a related discipline
A relevant degree or professional qualification would be beneficial but not essential.
Experience of managing relationships with managing agents, management companies or other third-party service providers
Experience of monitoring and reporting on service performance, KPIs, customer satisfaction and compliance metrics
Ability to drive service improvement, introducing new processes or implementing operational change
Experience of leading and managing a team, including performance management, employee development and absence management
Understanding of service charge legislation, governance, compliance requirements and Section 20 consultation processes
A driving license or the ability to travel to our group offices and other locations as required
What are some of our great benefits?
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the ideal role for you and you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or click Apply.
Early applications are encouraged as we reserve the right to close the advert early in the event of receiving a high number of applications.

Work arrangement
Yes