Director of Operations

We are building the company that turns Florida's biggest housing law into real workforce housing, one apartment building at a time.
In 2023 Florida passed the Live Local Act. One piece of it gives apartment owners a property tax exemption for units rented to working households earning up to 120% of area median income, the people who staff Florida's hospitals, schools, and fire stations. For a qualifying building that is often hundreds of thousands of dollars a year. The catch is that every unit has to pass a rent test, every household's income has to be verified and kept current, and every filing has to land on time, every year, with state and county agencies.
Leverage Live Local is the firm that makes it work. We certify apartment properties for the exemption and run the compliance that keeps it.
Where we are today:
More than 90 properties represented, about 30,000 apartment units, across more than 20 Florida counties from Miami to Tallahassee
Statewide demand is climbing fast: Florida Housing's applicant count grew 38% this year, from 273 properties to 377
Our own software for income verification and compliance, with AI automation built into how we operate
Near zero client churn in three years, and owners come back to us with their next property
What is next: double our volume without adding chaos, then take the playbook to new states and new programs.
Why This Seat, Why Now
Demand is not our constraint. Operations is. The service works and the client list keeps growing, but too much of the operation still runs on the effort of a few people and the founder's inbox. You will build the operating system underneath it: one source of truth, clear owners, real metrics, and a weekly rhythm that lets us handle two to three times the volume without breaking. This is a build and run seat, not a maintenance job. You report to the founder.
What You Will Own
Filing. Every application submitted correctly and on time, every cycle.
Decision tracking. Status confirmed by the statutory deadline and logged in the system of record, not learned from a client email after something went wrong.
Denials and appeals. Every one, every deadline, no exceptions.
Renewal and recertification. The full annual compliance cadence.
Team leadership. Directly manage the operations associates, set SLAs, own data hygiene in the CRM.
Systems design. One shared source of truth so our software, our people, and our clients work off the same information.
What Success Looks Like
First 90 days: a documented map of how work flows from signed contract to filed exemption to ongoing compliance. The handful of metrics that matter are defined and tracked: time from signup to first filing, on time filing rate, error rate, client response time. A daily and weekly operating cadence is running, everyone knows who owns what, and the founder is out of day to day firefighting.
12 months: throughput at least doubled with no blow up in errors or client complaints. Every client knows where they stand without chasing us. The team has a real bench, and there is a repeatable playbook ready for new states and programs.
This Is For You If
You have walked into a messy, growing services business and made it run tight
You like owning KPIs and being measured against real numbers
You have run operations or compliance with hard external deadlines and real consequences for missing them (this exact industry not required)
You have directly managed a team of three or more
You would rather be judged by results than by how many meetings you attend
This Is Not For You If
You have never owned operations for a multi million dollar service business
You would rather build strategy decks than run a daily operating rhythm
You need layers of managers and big company infrastructure to be effective
You want a strict nine to five where the laptop closes and the business stops
Compensation and Benefits
Base salary of $180,000 plus performance upside tied to the KPIs you own. Full compensation likely $250,000 to $350,000 when the role is performing.
Health stipend of $500 per month toward the plan of your choice
20 days paid time off plus US federal holidays
Home office setup stipend of $1,000
Professional development budget of $1,200 per year
Fully remote, with core hours overlapping 9 AM to 6 PM Eastern
Direct weekly access to the founder, no layers in between
How Hiring Works
Apply here and answer the screening questions. Shortlisted candidates get a short video from our founder about the role and one exercise: a 5 to 10 minute Loom on the system you would build to get us to two to three times our throughput in 12 months. Details are at leveragelivelocal.com/careers.

Work arrangement
Yes