Information Technology Support Manager

Company Description Disa India Ltd is a manufacturing and engineering company serving industrial customers across multiple sectors. The organization focuses on delivering reliable, technology-driven solutions that support high-quality production and operational efficiency. With a commitment to safety, innovation, and customer satisfaction, Disa India Ltd offers a professional environment where employees can contribute to continuous improvement. The company values integrity, collaboration, and long-term partnerships with both clients and team members. Joining Disa India Ltd provides opportunities to work with advanced technologies and support critical business operations.
Role Description The Information Technology Support Manager is a full-time, on-site role based in Bengaluru. This position oversees daily IT support activities, ensuring timely resolution of technical issues for hardware, software, networks, and business applications. The role includes managing IT operations, monitoring system performance, coordinating maintenance, and implementing best practices for security and reliability. The manager will lead and mentor the IT support team, set priorities, develop procedures, and collaborate with other departments to understand technology needs and plan improvements. Additional responsibilities involve vendor coordination, documentation of IT processes, and participation in IT projects and upgrades to support business continuity.
Qualifications
Strong background in Information Technology and IT Management, with experience overseeing IT teams and systems.
Proficiency in Technical Support and Troubleshooting, including diagnosing and resolving hardware, software, and network issues.
Hands-on experience with IT Operations, such as monitoring infrastructure, managing backups, and maintaining security controls.
Ability to develop and implement IT policies, procedures, and service-level standards.
Excellent communication, stakeholder management, and leadership skills to guide and support cross-functional teams.
Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) are an advantage.
Experience working in a manufacturing or industrial environment is beneficial.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

Work arrangement
No