Implementation Manager II (Dublin, CA or USA Remote)

**To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.
SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.
SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.
The Implementation Manager II is a pivotal role centered around overseeing partner implementations from initial planning to successful launch with a strong a focus on pipeline management and project tracking. Your hands-on approach and strategic guidance will be instrumental in ensuring that implementations move quickly through the implementation process to make sure launch targets are met while always providing a seamless and high-quality experience for our partners.
Key Responsibilities:
Project and Pipeline Management: Own the implementation pipeline by tracking, prioritizing and managing the queue of upcoming and in progress partner launches. Proactively identify roadblocks and adjust timelines as needed to keep projects on track.
Onboarding and Training: Lead the partner onboarding experience by coordinating and leading calls including product demos and project overview, ensuring partners feel informed and prepared at each stage of implementation.
Collaboration: Act as the primary point of contact during implementation and delivery working alongside the Partner Manager, partners and technical contacts to ensure alignment while providing exceptional service.
Execution and Quality Assurance: Ensure projects meet established standards and partner requirements. Validate all implementation steps have been completed before handing off to Partner Manager.
Documentation: Maintain comprehensive project documentation, ensuring all required tickets, cases and implementation tasks are accurately created, tracked and consistently updated.
Reporting: Report on pipeline progress to Partner Support Director and other key stakeholders. Track quarterly implementation goals and surface opportunities for pipeline movement.
Process Optimization: Identify opportunities to streamline implementation workflow and improve timelines.
To be successful in this role, the Implementation Manager should:
- Prioritize launching new projects end to end, from planning through execution.
- Ability to manage multiple projects at once with strong attention to detail
- Strong written and communication skills
- Demonstrate excellent organization, time management and prioritization skills to handle competing priorities effectively.
- Comfortable working in a fast-paced, evolving environment
- Be a self-starter, and execute on the strategy, vision and goals provided.
Skills and Qualifications:
4+ years of experience in client-facing roles or project management
Excellent communication and presentation skills
Experience with Atlassian products, Salesforce
Proficiency in Excel, PowerPoint, and Word
Bachelors Degree required
Additionally we provide
- Equity Compensation Package
- Flexible Time Off (FTO) - take time off as needed to rest and recharge.
- Medical, Dental, Vision – 100% premium paid for employee
- Disability/Life Insurance
- Opportunity for learning and career growth with a top Bay Area technology company
- Reimbursement for remote work setup
- Monthly stipend for phone and internet
- Team building events, culture activities, all hands events
- Paid time off to volunteer and serve the community
- Half day Fridays
- 401k matching contribution
- Beautiful California East Bay offices in Dublin, CA
SavvyMoney’s EEO Statement
SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.
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SavvyMoney Employee Privacy Policy Notice here https://www.savvymoney.com/employee-privacy-policy/

Employment type
FullTime

Work arrangement
Yes