Automation Specialist

Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
The Automation Specialist is responsible for designing, implementing, and maintaining automated systems and processes. They will focus on enhancing operational efficiency, reducing manual workloads, and improving the accuracy of data and workflows through automation technologies. Working alongside other IT professionals, operations teams, and business unit leaders, this role is essential for enhancing efficiency, reducing operational costs, and enabling Deel to adapt to changing market demands effectively.
Responsibilities
Design & Development: Design and develop automation solutions and custom integrations using appropriate technologies (low-code platforms, APIs, scripting languages) to meet business requirements and operational needs.
Platform Implementation: Implement and configure integrations across key business platforms (Zendesk, Jira, Zapier, WorkBench, etc.), ensuring seamless data flow and optimal system performance.
Workflow Optimization: Build, deploy, and maintain automated workflows that streamline business processes, reduce manual work, and improve operational efficiency across Customer Experience, Operations, and Customer Success departments.
AI & Advanced Solutions: Identify and implement AI-powered solutions and enhancements such as ticket summarization, intelligent task routing, predictive analytics, and other machine learning-based automations.
Technical Requirements Gathering: Collaborate with business stakeholders to understand their needs, translate business requirements into technical specifications, and propose practical automation solutions.
Code Quality & Documentation: Write clean, well-documented, maintainable code and automation configurations following best practices and team standards. Maintain comprehensive documentation for all developed solutions.
Testing & Quality Assurance: Develop and execute comprehensive test plans for all automations and integrations. Conduct thorough QA testing to ensure reliability, performance, and security before deployment.
Monitoring & Maintenance: Monitor deployed automations and integrations for performance and reliability. Proactively identify issues, implement fixes, and optimize solutions based on usage data and feedback.
Continuous Improvement: Stay current with emerging technologies and automation best practices. Identify opportunities for workflow improvements and propose innovative solutions that leverage new tools and techniques.
Vendor & Tool Evaluation: Assist in evaluating new automation tools, platforms, and services. Conduct technical assessments and provide recommendations to support build vs. buy decisions.
Knowledge Sharing: Contribute to team documentation, runbooks, and knowledge base. Share learnings with team members and help mentor others on automation best practices and implemented solutions.
Qualifications
3+ years of professional experience in automation engineering, systems integration, or software development
Strong proficiency in at least one programming or scripting language (Python, JavaScript, Go, Java, etc.)
Hands-on work using AI-powered agentic development methodologies (Claude Code, Codex, etc)
Hands-on experience designing and implementing API integrations and system integrations
Demonstrated experience with workflow automation platforms such as Zapier, Make, Microsoft Power Automate, or similar
Experience with Zendesk, Jira, Salesforce, or similar SaaS systems.
Strong understanding of RESTful APIs, data formats (JSON, XML), and API authentication methods
Solid grasp of database/datawarehouse fundamentals and ability to work with relational/non-relational databases.
Experience with version control systems (Git) and collaborative development workflows
Excellent problem-solving skills and ability to troubleshoot complex technical issues independently
Strong verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders
Ability to manage multiple projects and prioritize work effectively in a fast-paced environment
Preferred Qualifications
Experience with cloud platforms (AWS, Google Cloud, Azure) and deploying applications to cloud infrastructure
Familiarity with Docker.
Experience implementing LLM integrations or using APIs for AI services (OpenAI, Anthropic, etc.)
Knowledge of security best practices, OAuth/SSO, and secure credential management
Previous experience in customer-facing support, operations, or success roles
Experience with database design and SQL query optimization
Familiarity with monitoring and logging tools (DataDog, CloudWatch, ELK Stack, etc.)
What we’re looking for
A technical implementer who is passionate about solving business problems through well-designed automation solutions
Someone who takes pride in writing clean, maintainable code and documentation that others can learn from and build upon
A collaborative team player who communicates effectively with both technical and non-technical stakeholders to ensure solutions meet business needs
A self-motivated learner who proactively stays current with emerging automation technologies and best practices
A detail-oriented professional who values testing, quality assurance, and reliability in all deliverables
An analytical problem-solver who can troubleshoot complex issues and find creative technical solutions
Someone who values operational excellence and takes ownership of the systems they build and maintain
Key Technical Focus Areas
Integration Development: Building robust APIs, webhooks, and integration workflows connecting disparate business systems
Low-Code/No-Code Automation: Designing and implementing workflows using platforms like Zapier, Make, and native platform automation features
Custom Development: Writing scalable, maintainable code for complex business logic that cannot be handled by low-code solutions
Data Transformation: Designing ETL processes and data transformation workflows to ensure data consistency across systems
AI-Powered Solutions: Implementing and optimizing AI-based features such as intelligent text processing, chatbots, and predictive analytics
Performance Optimization: Analyzing and optimizing automation workflows for speed, reliability, and cost efficiency
Security & Compliance: Implementing secure authentication, encryption, and compliance measures in all integration solutions
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency

Work arrangement
Yes