Senior Data Analyst - Consumer Experience Reporting - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
The Senior Data Analyst is a senior individual contributor responsible for the strategy, design, development, and continuous improvement of Omni reporting products that measure and help improve consumer, member, and advocate experiences.
This role combines advanced analytics, technical delivery, business partnership, and functional leadership to produce trusted reporting and actionable insights for operational, product, and executive decision-making. The Senior Data Analyst independently leads complex analytics work, anticipates stakeholder needs, translates ambiguous business challenges into scalable solutions, and ensures reporting products are accurate, governed, reusable, and aligned with Consumer Experience Reporting priorities.
Working within the Experience Analytics & Reporting organization, this position partners with product owners, operational leaders, data and engineering teams, and business stakeholders to establish measurement strategies, prioritize reporting capabilities, and deliver sustainable analytics products. The role also provides leadership through influence by mentoring analysts, reviewing analytical work, strengthening team standards, and advancing self-service and AI-enabled analytics capabilities.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities
Analytics Ownership and Strategy
Own complex reporting and analytics initiatives from problem definition and requirements discovery through development, implementation, adoption, and ongoing enhancement
Partner with product owners, operational leaders, and cross-functional stakeholders to define measurement strategies, prioritize capabilities, and align reporting roadmaps with objectives for business and consumer experience
Anticipate stakeholder needs and proactively recommend scalable analytics solutions for complex, ambiguous, or high-impact business challenges
Define success measures and evaluate product usage, reporting effectiveness, and business impact to guide future enhancements and investment
Balance immediate reporting needs with long-term product sustainability, enterprise standards, and strategic reporting priorities
Executive Reporting and Storytelling
Develop executive-ready dashboards, scorecards, presentations, and performance narratives that communicate trends, drivers, risks, opportunities, and recommended actions
Synthesize complex, multi-source data into clear and compelling insights for technical and non-technical audiences
Present analytical findings, assumptions, limitations, and recommendations to operational, product, and senior leadership stakeholders
Apply effective visualization and storytelling practices to connect performance measures with member experience, operational outcomes, and business priorities
Data Modeling, Reporting, and Technical Delivery
Design, develop, and optimize scalable data models, semantic layers, analytical datasets, dashboards, scorecards, and reporting products using governed enterprise data
Develop and maintain advanced analytics solutions using SQL and platforms such as Power BI, Intelligence Studio, Snowflake, Databricks, Tableau, or comparable technologies
Translate business requirements into clear data specifications, reporting logic, calculations, acceptance criteria, and sustainable technical solutions
Partner with engineering, data management, architecture, and analytics teams to improve data availability, pipeline reliability, performance, and usability
Build reusable reporting components and analytical frameworks that reduce duplication, improve consistency, and support enterprise-scale reporting
Evaluate technical trade-offs and recommend practical solutions that balance performance, usability, maintainability, governance, and delivery timelines
Metric Governance and Data Quality
Establish and maintain metric definitions, business rules, calculation methodologies, and reporting standards across Omni reporting products
Lead data validation, reconciliation, root-cause analysis, and quality assurance activities for complex or business-critical reporting
Identify data anomalies, assess business impact, coordinate resolution, and communicate risks or limitations to stakeholders
Maintain clear documentation covering data sources, transformations, assumptions, business logic, validation controls, dependencies, and known limitations
Review analytical work for accuracy, completeness, clarity, consistency, and alignment with established standards; provide actionable recommendations for improvement
Support enterprise efforts to standardize measurement practices, strengthen data stewardship, and retire redundant or low-value reporting
Continuous Improvement and Functional Leadership
Identify and lead opportunities to automate recurring reporting, streamline workflows, strengthen preventive quality controls, and improve delivery efficiency
Advance self-service analytics by developing governed, intuitive reporting products and enabling users to interpret and apply insights appropriately
Evaluate AI-enabled and emerging analytics capabilities that can improve insight generation, usability, efficiency, or decision support
Lead functional analytics projects, estimate effort, coordinate dependencies, manage delivery risks, and communicate progress and decisions
Serve as a trusted advisor and subject matter resource on reporting strategy, analytics practices, visualization, metric governance, and data quality
Mentor analysts, share technical and business knowledge, and promote consistent analytical, documentation, and quality practices across the team
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
4+ years of experience in data analytics, business intelligence, reporting, data visualization, or a related analytical discipline
Advanced SQL proficiency, including experience querying, transforming, validating, reconciling, and analyzing large or complex datasets
Experience working with enterprise or cloud-based analytical platforms such as Snowflake, Databricks, or comparable environments
Experience developing dashboards, scorecards, visualizations, or analytical reporting products using Power BI, Intelligence Studio, Tableau, or comparable business intelligence tools
Experience translating complex business requirements into scalable reporting, data, or analytics solutions
Experience performing data validation, reconciliation, quality assurance, root-cause analysis, and documentation of reporting logic
Experience collaborating across product, operations, analytics, data management, and technology teams
Experience working within Agile, Scrum, product delivery, or comparable iterative delivery frameworks
Demonstrated analytical, critical-thinking, and problem-solving skills, including the ability to independently resolve complex or ambiguous issues
Demonstrated ability to communicate technical concepts, analytical findings, limitations, and recommendations clearly to technical and non-technical audiences
Demonstrated ability to manage competing priorities, coordinate dependencies, and deliver high-quality work with limited direction
Preferred Qualifications
Experience supporting healthcare, health plan, consumer experience, member experience, customer service, contact center, or operations analytics
Experience developing executive reporting, scorecards, performance measurement frameworks, or decision-support products
Experience defining or governing enterprise metrics, key performance indicators, data dictionaries, or reporting standards
Experience with data stewardship, metadata, lineage, semantic modeling, or governed analytical datasets
Experience developing or supporting self-service analytics capabilities and measuring user adoption
Experience with advanced analytics, automation, AI-enabled reporting, conversational analytics, or emerging business intelligence technologies
Experience improving reporting processes through automation, standardization, reusable components, or preventive data quality controls
Experience mentoring analysts, reviewing analytical work, leading functional projects, and influencing cross-functional stakeholders without direct authority
Experience applying product-management principles to reporting or analytics products
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a compr

Work arrangement
Yes