People Services Specialist, Tier 2 Program Operations

What you will do:
As a People Services Specialist for Tier 2 Program Operations you will support the delivery of HR operations through program administration, data governance, auditing, process execution, and continuous improvement initiatives. Working closely with HR Business Partners, Centers of Excellence, Legal, managers, and associates, you will help ensure the accuracy, integrity, and compliance of employee data and HR transactions.
In addition, you will contribute to projects and initiatives that enhance data quality, strengthen operational controls, improve HR systems, and streamline processes. Your work will play an important role in advancing efficient, scalable, and compliant HR operations across the organization.
Position location – Deerfield, IL - Hybrid (Flexibility to work from home Mondays and Fridays)
Support specialized HR programs and employee lifecycle processes, including internal mobility, organizational changes, immigration tracking, severance, and other operational initiatives.
Execute Workday transactions and data changes, ensuring accuracy, compliance, data integrity, and adherence to established HR processes and governance standards.
Collaborate with the People Services Supervisor to research and resolve escalated HR process, data, and system issues, partnering with HR Business Partners, Centers of Excellence, Legal, managers, and associates as needed.
Conduct audits, data validations, and process reviews to maintain compliance, identify risks, and promote data quality across HR systems and processes.
Create and maintain SOPs, job aids, process documentation, and operational resources to support consistent execution and knowledge sharing.
Support HR technology enhancements, testing, reporting, and continuous improvement initiatives that increase efficiency, strengthen controls, and improve associate experience.
Serve as a subject matter resource for assigned programs and processes while collaborating with stakeholders to support effective, scalable, and compliant HR operations.
What you bring:
High school diploma or GED equivalent
Minimum two (2) years experience supporting HR Shared Services, HR Operations, employee lifecycle administration, or similar service delivery environments
Experience using Workday or a a similar HRIS platform to process transactions, maintain employee data, and support HR operations
Highly proficient in Microsoft Office Suite, including Word, Excel (VLOOKUP, pivot tables, etc.), PowerPoint, Outlook, Teams, and cloud-based file-sharing platforms
Demonstrated experience using business systems, digital tools, and technology platforms to manage work, maintain data, support processes, and improve efficiency.
Demonstrated customer service experience and effective written and verbal communication with internal and external stakeholders
Experience working in a fast-paced environment requiring attention to detail, process execution, troubleshooting, appropriate issue escalation, follow-through and management of competing priorities to meet deadlines and service level expectations
Ability to maintain confidentiality and discretion
Preferred qualifications:
Experience supporting HR data governance, auditing, reporting, and/or process improvement initiatives, strongly preferred
Experience with US immigration or mobility processes, including coordination of employment-based visa and green card cases, partnership with immigration counsel, and compliance tracking

Employment type
Full-time

Work arrangement
Hybrid