Process Specialist

Company Description Ayodhya Foreign Education Services is a Hyderabad-based organization focused on helping students achieve their international education goals. The company offers personalized support across career counseling, test preparation, university selection, application assistance, scholarships, education loans, and visa processing. A dedicated team of experts guides learners at every stage, aiming to provide a smooth and effective experience from planning to enrollment abroad. Applicants joining the team will contribute to a mission-driven environment that empowers students to access global academic opportunities.
Role Description This is a full-time, on-site Process Specialist role based in Hyderabad, Telangana. The Process Specialist will oversee and streamline end-to-end workflows related to student counseling, application processing, documentation, and visa support. The role involves mapping and improving operational processes, coordinating with counselors and back-office teams, and ensuring timely, accurate handling of student cases. The Process Specialist will monitor process performance, maintain records, implement standard operating procedures, and support compliance with internal policies. Day-to-day activities include resolving process bottlenecks, responding to queries from students and partners, supporting training for team members on updated procedures, and contributing to continuous improvement initiatives.
Qualifications
Strong Analytical Skills for reviewing workflows, identifying issues, and recommending improvements.
Experience with Business Process Improvement, including process mapping, documentation, and implementation of SOPs.
Excellent Communication and Customer Service skills to interact professionally with students, families, and internal teams.
Ability to deliver Training and support knowledge transfer on new processes, tools, and compliance requirements.
Bachelor’s degree in business, management, operations, or a related field; relevant certifications in process management are an advantage.
Proficiency in MS Office or similar tools for documentation, reporting, and data analysis.
Strong attention to detail, organizational skills, and ability to manage multiple cases and deadlines.
Prior experience in education consulting, student services, or operations in a service-oriented environment is preferred.

Work arrangement
No