Telecaller Inbound

This job is provided by apna.co Urgent Opening – Inbound CRM Executive
Position: CRM Executive – Inbound Process
Industry: Healthcare / Diagnostics / Medicine
Location: Juhinagar, Navi Mumbai
Work Mode: Work from Office
Process: Inbound Voice Process
Experience: 6 Months–2 Years in Customer Support / CRM / Healthcare preferred
Shift: Day Shift / Day Rotation
Key Responsibilities
Handle inbound calls from customers regarding medicines, healthcare services, test bookings, reports, and related queries.
Understand customer requirements and provide accurate information.
Assist customers with medicine-related queries and order requests as per company guidelines.
Create and update customer requests/orders in the CRM system.
Coordinate with internal teams for order status, delivery, billing, and other customer concerns.
Resolve customer queries professionally and ensure a positive customer experience.
Maintain accurate customer records and follow CRM processes.
Escalate medical or product-related queries to the concerned team whenever required.
Requirements
Good communication skills in English and Hindi.
Prior experience in inbound customer support/CRM/healthcare/medicine process will be preferred.
Basic computer and CRM knowledge.
Good listening and customer-handling skills.
Ability to handle multiple customer queries efficiently.
Candidates should be comfortable working from the office.
For More Information / To Share Your Resume
HR – Pooja Prajapati
📞 9137380972

Work arrangement
No