Customer Experience Representative

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.
Position Summary
We are seeking a Customer Experience Representative to join our growing Kandu, Inc. team. In this role,
you'll help us promote and sell our cutting-edge IpsiHand medical device. We're building a best-in-class
experience and are looking for enthusiastic individuals who are passionate about selling an amazing and
life-changing product. You will be an important part of a hard-working and winning team. In this role you
will be assisting both the Sales and Clinical Teams' work with active leads and help support current users
through their journey with the IpsiHand medical device.
What You'll Do
Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
Be the first point of contact for prospective and active users of the IpsiHand
You'll be on the front line and empowered to help our team learn to think in new ways about the customer's experience and journey
Track customer progress through each stage of the funnel
Partner with the sales team to help develop new processes in a startup environment that helps drive efficiency and productivity
Performs other related duties and special projects as assigned. Responsibilities may be adjusted periodically to align with organizational priorities, business needs, and company growth.
What You'll Bring
Bachelor's degree in Business Administration, Marketing, or related field
1-2 years of sales or customer service experience or equivalent
Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
Self-motivated, driven to succeed, and competitive
Strong verbal and written communication skills
Fast learner, team player, with the ability to adapt to change quickly
Experience with rehabilitation and stroke a plus
What We Offer:
Competitive Compensation ($20-$28/Hour)
Insurance (Medical/Dental/Vision)
401(k) with company
Unlimited PTO & Holidays
Life Insurance, LTD and STD
Remote work desk allowance (remove if position is not remote).
Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Work arrangement
Yes