Operations Automation Analyst

Help improve how teams get work done—faster, clearer, and with fewer operational frictions. In this role, you will enable repeatable, process-driven workflows by turning business needs into reliable onboarding and change outcomes. You will partner with global stakeholders and support teams to keep processes running smoothly. If you enjoy structured problem-solving and service ownership, this role offers meaningful day-to-day impact.
As a Workflow business support analyst in the workflow enablement team, you will support onboarding and ongoing maintenance of workflows within an internal workflow management platform. You will translate end-user requests into clear workflow configurations and controlled changes, ensuring operational readiness and timely implementation. You will provide 24/5 business support, communicate effectively with stakeholders, and escalate issues when needed to protect service continuity.
Job responsibilities
Analyze onboarding requests and document requirements to support workflow implementation
Design and configure workflows for new process onboarding through to successful implementation
Execute change requests for existing workflows to improve efficiency and ensure continuity
Coordinate with global operations and project stakeholders to align scope, timelines, and readiness criteria
Communicate status updates, risks, and dependencies to stakeholders and escalate issues promptly
Validate that operational readiness requirements are understood, agreed, and completed before release
Obtain required operational sign-offs and readiness confirmation for implementations
Support training development and rollout by preparing materials and assisting end users
Provide 24/5 business support by responding to user queries and troubleshooting workflow issues within agreed turnaround times
Required qualifications, capabilities and skills
Experience supporting workflow onboarding and change requests in a process-driven operations environment
Ability to translate business requirements into workflow steps, configuration needs, and clear implementation plans
Working knowledge of change control practices, including documenting requests, approvals, and readiness criteria
Proficiency in written and verbal communication to provide updates, manage escalations, and coordinate across time zones
Strong attention to detail to reduce configuration errors and support quality outcomes
Ability to prioritize multiple requests and deliver to agreed deadlines in a high-volume support setting
Ability to collaborate effectively within a matrixed, global team environment
Preferred qualifications, capabilities and skills
Experience providing business support for workflow, case management, or ticketing platforms
Experience supporting operational readiness and implementation sign-off activities
Experience supporting training rollout for process or platform changes
Experience partnering with operations and project delivery teams on workflow-related initiatives
Experience using basic analysis techniques (e.g., root cause identification, process mapping) to drive efficiency improvements
Experience working in a 24/5 support model or handover-based global coverage
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.