Product Manager (Public Safety Software, CCE) - Remote

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.
What We’re About
At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.
Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.
Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.
Join us and help build the tools that power real-life heroes. Together, we make a difference.
The Opportunity
Our Public Safety Product Management team is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of our CCE Software. This role guides cross-functional teams charged with growing and evolving software - from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology.
This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how CCE is built, prioritized, and delivered.
Job Duties Include
Product Strategy & Vision
Define and own the CCE product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
Independently manage the full CCE product lifecycle, from concept and business case through launch and ongoing optimization
Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
Establish success metrics and KPIs to measure CCE's performance, adoption, and business impact
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Execution & Delivery
Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
Evaluate and champion opportunities to embed AI and automation into CCE to improve dispatcher efficiency and outcomes
Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
Lead sprint planning, backlog grooming, and release planning activities with development teams
Go-To-Market & Customer Engagement
Coordinate the marketing of CCE with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
Cross-Functional Collaboration
Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
Provide product training and enablement to internal teams and customers
Participate in RFP responses and strategic customer engagements
Perform all other duties as assigned
Key Competencies
Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
Strategic Vision: sees the big picture for CCE while managing tactical, day-to-day execution
Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
Stakeholder Management: builds consensus and navigates competing priorities across a large organization
Execution Excellence: delivers results in fast-paced, mission-critical environments
Communication: articulates complex ideas clearly to executives, engineers, customers, and partners
Requirements
3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
Demonstrated success owning and delivering products from concept through launch
Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
Ability to travel for customer visits, conferences, and team meetings
Preferred Qualifications
Experience with public safety, emergency services, or government technology solutions
Technical background or ability to understand complex system architectures and APIs
Familiarity with CCE (Central County Emergency 911)
Experience managing products in highly regulated or compliance-driven industries
Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product
CJIS Clearance
A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

Work arrangement
Yes