Customer Service & Order Fulfilment Specialist — Fashion E-commerce

Customer Service & Order Fulfilment Specialist (Remote, Philippines)
Living the Life B.V. is a Netherlands-based e-commerce company running a portfolio of branded fashion stores across Europe and the US. We're looking for a dependable, detail-oriented Customer Service & Order Fulfilment Specialist with proven experience in fashion dropshipping. You should thrive in a fast-paced environment, work independently, and consistently deliver accurate, high-quality results.
This role keeps our day-to-day operations running smoothly: customer communication, supplier coordination, and order fulfilment. Many customer interactions are supported by AI tools, so good judgement and efficiency matter more than typing speed.
Schedule: This role supports European customers, so core hours are roughly 3:00 PM to 11:00 PM Philippine time. The exact times shift slightly when Europe changes its clocks. It's a fixed afternoon-to-evening shift, not a graveyard shift.
Key Responsibilities
Manage daily workflows using internal spreadsheets and operational tools, keeping all records accurate and up to date.
Handle a high volume of HelpScout support tickets efficiently while keeping quality and tone professional.
Process return requests in line with company policy, including discounts, refunds, or return instructions.
Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds.
Coordinate with suppliers on shipment updates, fulfilment issues, cancellations, and stock concerns.
Monitor and follow up on unfulfilled Shopify orders, resolving issues with sizing, colour, stock availability, and address verification.
Work closely with our Operations and Supply Chain teams.
Qualifications
Proven experience in fashion dropshipping customer service and order fulfilment (required).
Hands-on experience with CJ Dropshipping, especially order processing and supplier coordination.
Experience with Shopify and a helpdesk platform such as HelpScout, Zendesk, or Gorgias.
Excellent written and spoken English. You'll be writing to customers in the UK, US, and Europe.
Strong organisational skills and the ability to manage multiple tasks independently.
Detail-oriented, with strong problem-solving ability.
A proactive mindset and the confidence to suggest workflow improvements.
Work-from-Home Setup (provided at your own cost)
A reliable computer and a quiet workspace.
Backup power, such as a UPS or generator access, so you can keep working through brownouts.
A stable primary internet connection (fibre preferred) plus a backup, such as a pocket WiFi or mobile data.
Availability for the full core hours above.
Engagement and Compensation
Independent contractor engagement. You invoice us monthly.
Monthly fee of USD 500 to USD 1,000, depending on experience, plus performance-based KPI bonuses.
Paid monthly in USD via Wise or an equivalent international transfer.
Long-term, fully remote role with an established company, not a short project.
Growth opportunities as the company scales.
How to Apply
Please send:
Your CV.
A short cover letter about your experience in fashion dropshipping, supplier coordination, and order fulfilment, and why you're a strong fit. Include the word "Sky" in your cover letter so we know you've read the full post.
A Loom video (under 1 minute) explaining how you organise your working day.
Applications without fashion dropshipping experience, or without the Loom video, will not be reviewed.
#HiringPH #WFHPH #VirtualAssistant #CustomerServiceJobs #Dropshipping

Work arrangement
Yes