Technical Customer Solutions Manager, Government

About GridMatrix
GridMatrix turns the cameras that transportation hubs already have into real-time operational and safety intelligence—no new hardware required. Our computer-vision platform gives airports, ports, and roadway agencies live visibility into congestion, curbside activity, and safety risks, helping them defend capital decisions with data rather than guesswork. We've worked with major facilities including the Port Authority of New York & New Jersey, Dallas-Forth Worth Airport, and PortMiami.
About the role
We help governments successfully evaluate, deploy, and adopt our mission critical camera software system. As Customer Solutions Manager, you'll own the customer relationship end to end — from the first technical conversation in a sales cycle, through implementation and go-live, to long-term adoption and growth. You're equal parts project manager, technical account manager, and trusted advisor to our public-sector partners.
This is a role for someone who thrives in ambiguity, likes owning outcomes rather than just tasks, and is genuinely energized by wearing multiple hats. We're an early-stage company, so you'll move fluidly across pre-sales, delivery, support, and customer success — often in the same week, sometimes in the same conversation.
What you'll do
Pre-sales & solutioning
Partner with sales on technical discovery calls, demos, and proof-of-concepts for prospective government customers
Translate agency requirements — technical, security, and procurement — into a credible deployment plan and scope
Help shape proposals and RFP responses, drawing on real deployment experience to keep commitments realistic
Deployment & delivery
Lead deployments of our product across government agencies, managing timelines, scope, and stakeholders end to end
Serve as the primary point of contact for government customers during implementation, building trust and keeping them informed
Coordinate across internal teams (engineering, product, sales) and external partners to remove blockers and hit milestones
Navigate government processes — procurement, security reviews, compliance requirements, and internal approvals
Technical account management & customer success
Act as the ongoing technical account manager post-deployment — the customer's go-to for configuration questions, troubleshooting, and best practices
Own customer success post-deployment: drive adoption, monitor account health, and run regular check-ins
Identify and surface expansion or renewal opportunities, and loop in sales at the right moment
Triage and help resolve support issues, escalating and tracking anything that needs engineering attention
Cross-functional impact
Feed learnings from the field back into product and process so each sales cycle and deployment gets smoother
Pitch in wherever the company needs you as we grow
What we're looking for
Experience across project management, implementation/deployment, technical account management, customer success, or sales engineering
Comfortable in front of customers in a technical, pre-sales capacity — not just after the contract is signed
Experience working with or selling to government / public-sector organizations (strongly preferred)
Comfort operating in an early-stage or high-growth environment where priorities shift and structure is still being built
Strong stakeholder management and communication skills across technical and non-technical audiences
A self-starter with a strong ownership mentality.You see what needs doing, whether that's a demo, a deployment plan, or a renewal conversation, and you do it without waiting to be asked
Willingness to flex across pre-sales, delivery, support, and customer success as needed
Open to travel when appropriate — occasional on-site visits with government customers for kickoffs, key milestones, or escalations

Work arrangement
Yes