ServiceDesk Tech

Hi All
Greetings from Live Connections!
We have an urgent requirement on ServiceDesk Tech (F2F) role with one of our MNC based company in Pune Location. Please find the below job description and kindly share me your updated CV to sharmila@liveconnections.in
Position Title: ServiceDesk Tech (F2F) role
Experience Level: 1-4 Years
Full Time
Notice Period: Immediate - 1 Month
Location: Pune
Budget- 4-6 L PA
Shift Timings: 5:30 PM
24*7 Shifts
*Both Pickup & drop facilities will be there*
Interview Rounds:
1st Round - F2F
2nd Round - Versant
Note: If you don't meet the requirement please do not apply for this position
Required qualifications:
1-4 Yrs of experience in Service Desk/Technical Support - L1.
Provide support through Voice Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.
Excellent communication and customer service skills to support Global customers.
Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Good knowledge of ticketing systems (e.g., ServiceNow).
Strong problem-solving and troubleshooting skills.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
Strong customer service orientation with a focus on user satisfaction.
Ability to manage time effectively and prioritize tasks based on urgency.
Regards,
Sharmila
sharmila@liveconnections.in

Work arrangement
No