Salesforce Engagement Lead (BA + Project Management)

Business Analysis & Solutioning (Primary Focus)
● Lead business discovery, requirement definition, and solution design workshops across complex Salesforce initiatives (Sales, Service, Experience, and Revenue Cloud).
● Own end-to-end solution definition — BRDs, FSDs, process flows, user journeys, and solution blueprints — ensuring alignment between business goals and technical delivery.
● Act as the solution owner and trusted advisor for client stakeholders from discovery through adoption.
● Use AI tools to accelerate requirement analysis, user-story generation, and UAT planning — and coach the team to do the same.
Project & Delivery Management
● Plan and manage project scope, sprint cadence, budgets, and timelines across parallel workstreams.
● Run Agile (Scrum) ceremonies, backlog grooming, sprint planning, and status governance with clients and internal leadership.
● Proactively manage risks, dependencies, change requests, and escalations — protecting both client outcomes and mindZvue commercial health.
● Drive UAT strategy, go-live readiness, and adoption/change management.
People Leadership
● Lead and mentor a team of Business Analysts and delivery team members — goal setting, feedback, and career growth conversations.
● Build delivery standards, templates, and reusable assets that raise the bar across the practice.
Experience & Expertise
6+ years of experience as a Salesforce Business Analyst / CRM Consultant, with at least 2 years managing projects or workstreams.
Proven success leading client-facing discovery and solutioning on mid-to-large Salesforce implementations.
Prior experience in a consulting / SI partner environment is highly preferred.

Work arrangement
Hybrid