Service Transition Manager

Job Description :
We are looking for an experienced Service Transition Manager to lead the transition of new and changed technology services into Run-the-Bank (RTB) operations within a banking environment.
The role will act as the key interface between Technology Delivery, Application Support, Infrastructure, Cybersecurity, IT Operations, Business, Risk & Compliance and third-party vendors, ensuring that services are fully operationally ready before production go-live.
Key Responsibilities
Own end-to-end service transition and operational readiness for new and major technology changes.
Establish transition plans, milestones, dependencies, risks and acceptance criteria.
Conduct Operational Readiness Assessments (ORA) and provide Go / No-Go recommendations.
Ensure production services have appropriate support models, L1/L2/L3 ownership, monitoring, alerting, runbooks, escalation procedures and knowledge transfer.
Ensure security, technology risk, audit, regulatory, access and control requirements are completed before go-live.
Coordinate with Change & Release Management on implementation, validation and rollback plans.
Ensure CMDB, service documentation, DR/BCP and support documentation are complete and accurate.
Manage hypercare and post-go-live support, ensuring issues and transition gaps are tracked through closure.
Provide regular transition status, risks, issues and readiness reporting to senior technology stakeholders.
Challenge delivery teams constructively where operational readiness or risk requirements are not met.
Ensure formal RTB acceptance and handover from project/change teams to steady-state operations.
Drive continuous improvement and lessons learned across the service transition lifecycle.
Candidate Profile
Experience
10+ years of experience in Service Transition, IT Service Management, IT Operations, Change/Release Management or Technology Delivery.
Proven experience managing complex technology transitions in banking, financial services or another highly regulated environment.
Experience working across multiple technology teams and senior stakeholders.
Strong understanding of production support and 24x7 critical technology environments.
Knowledge
ITIL / IT Service Management
Service Transition & Operational Readiness
Change & Release Management
Incident / Problem Management
CMDB / Configuration Management
Technology Risk & Controls
Information Security
Disaster Recovery / Business Continuity
Vendor Management
Tools: ServiceNow, Jira, Confluence or equivalent ITSM platforms.
Key Competencies
Strong stakeholder management and communication
Excellent governance and risk mindset
Ability to influence and challenge without direct authority
Strong analytical and problem-solving skills
Ability to manage multiple concurrent transitions
Strong attention to detail and execution discipline
Comfortable operating in a high-pressure banking environment
Qualifications
Bachelor's degree in Technology, Computer Science, Engineering or equivalent.
ITIL certification preferred.

Work arrangement
Hybrid