Account Manager

Company Description Wrapory is a growing organization focused on delivering high-quality products and services to its customers. The company emphasizes innovation, reliability, and strong client relationships in all aspects of its business. Team members are encouraged to take ownership of their work and contribute ideas that improve customer experience and operational efficiency. Wrapory values collaboration, transparency, and continuous learning, offering opportunities for professional growth. The work environment supports inclusive practices and respects diverse perspectives.
Role Description The Account Manager role at Wrapory is a full-time, on-site position based in India. This role is responsible for managing client relationships, serving as the primary point of contact, and ensuring customer needs are understood and addressed promptly. Day-to-day tasks include coordinating with internal teams to deliver agreed services, monitoring account performance, preparing reports, and identifying opportunities to expand engagement with existing clients. The Account Manager will handle contract-related discussions, resolve issues, and provide regular updates to stakeholders. This role also involves gathering client feedback, supporting renewal activities, and contributing to process improvements that enhance client satisfaction.
Qualifications
Ability to build and maintain strong client relationships, with a focus on service quality and customer satisfaction.
Strong communication skills, including clear written and verbal communication, presentation abilities, and active listening.
Experience in account management, client servicing, or customer success, preferably in a fast-paced or growth-oriented environment.
Solid organizational and time-management skills, including the ability to prioritize tasks and handle multiple accounts simultaneously.
Comfort with data analysis and reporting, using basic tools (e.g., spreadsheets, CRM systems) to track performance and prepare summaries.
Collaborative mindset and ability to work effectively with cross-functional teams such as operations, finance, and product.
Problem-solving skills and a proactive approach to identifying risks, addressing client concerns, and recommending improvements.
Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
Previous experience in an on-site client-facing role in India is an advantage.

Work arrangement
No