Team Leader

Company Description Hotel Radha Regent Bengaluru is a preferred business hotel located in Electronic City, a prime IT hub serving discerning business travelers. The hotel offers a quiet, relaxed atmosphere while remaining close to major industrial areas such as Bommasandra, Jigani, Anekal, Attibele, and Hosur. Guests enjoy modern, spacious rooms with free Wi-Fi and well-lit workspaces designed for business convenience. The property features The Lobby Café with a lavish breakfast spread and Aura, a poolside lounge bar for evening cocktails. It also serves as an ideal venue for corporate and social events, accommodating up to 450 guests.
Role Description The Team Leader is a full-time, on-site role located in West Bengal, India, responsible for supervising day-to-day hotel operations in the assigned department (such as front office, food and beverage, or housekeeping). The role involves leading and coaching team members, assigning duties, monitoring performance, and ensuring service standards and guest satisfaction targets are consistently met. The Team Leader coordinates with other departments to resolve guest concerns promptly, maintain smooth workflows, and support event or conference setups as needed. Daily tasks include managing schedules, supporting training initiatives, overseeing adherence to safety and hygiene protocols, and reporting operational issues to senior management. The role also requires maintaining accurate records, contributing to process improvements, and representing the hotel’s values in interactions with guests and colleagues.
Qualifications
Strong leadership, team supervision, and people management skills to guide and motivate staff effectively.
Customer service and guest relations skills, including conflict resolution and a service-oriented mindset.
Operational and organizational skills, such as time management, multitasking, and attention to detail.
Communication skills, including clear verbal and written communication and the ability to coordinate across departments.
Experience in the hospitality industry, preferably in a supervisory or team leader role in hotels or related sectors.
Basic computer literacy and familiarity with hotel management or reservation systems is an advantage.
Ability to work flexible hours, including weekends and holidays, based on business needs.
Diploma or degree in Hotel Management, Hospitality, Business, or a related field preferred.

Work arrangement
No