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🚀 We’re Hiring | Customer Success Lead
BrightCHAMPS is looking for a Customer Success Lead to join our growing team and drive meaningful customer experiences while ensuring strong retention and engagement.
📍 Location: Bengaluru
💼 Experience: 3–6 Years
🏢 Work Mode: Work From Office
What You’ll Do:
• Lead and mentor the Customer Success team to achieve business and customer experience goals
• Own customer retention, engagement, satisfaction, and overall account health
• Track key customer success metrics and identify areas for improvement
• Handle escalations and ensure timely resolution of customer concerns
• Build strong relationships with customers and understand their evolving needs
• Collaborate with Sales, Operations, and other teams to improve the overall customer journey
• Develop processes and strategies to improve retention and reduce churn
What We’re Looking For:
• 3–6 years of experience in Customer Success, Customer Experience, Account Management, or related roles
• Strong team management and communication skills
• Data-driven approach with good understanding of customer success metrics
• Excellent problem-solving and stakeholder management abilities
• Experience in EdTech, SaaS, or a customer-centric organization is a plus
Work arrangement
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