Email Support Agent (Fully Remote, UK) £26,000–£30,000

Email Support Agent (Fully Remote, UK) – £26,000–£30,000
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Overview
CV-BRIDGE LTD is looking for a professional, detail-oriented, and customer-focused Email Support Agent to join a fully remote UK-based team.
This entry-level opportunity is ideal for someone with strong written communication skills who enjoys helping customers, resolving queries clearly, and delivering a positive support experience through email and digital channels.
Job Snapshot
🎯 Job Functions: Customer Service | Administrative | Other
🏷️ Category: Customer Services
📍 Location: United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £26,000–£30,000 per annum
Key Responsibilities
Respond to customer enquiries professionally through email and digital support channels
Provide clear and accurate information about products, services, accounts, or orders
Resolve routine customer issues and escalate complex queries when required
Maintain accurate records of customer interactions and outcomes
Follow up on open enquiries to help ensure timely resolution
Work with internal teams to resolve customer concerns efficiently
Follow communication guidelines while maintaining a friendly and professional tone
Support general customer-service and administrative activities when required
Requirements
Excellent written communication skills in English
Strong grammar, spelling, and attention to detail
Good customer service and problem-solving abilities
Professional and empathetic approach to customer communication
Strong organization and time-management skills
Comfortable using email, online systems, spreadsheets, and digital support tools
Ability to work independently and remain productive in a fully remote environment
Previous customer service, administration, retail, hospitality, or support experience is beneficial but not required
What We Offer
Competitive £26,000–£30,000 annual salary
Permanent, full-time position
Fully remote working arrangement within the UK
Structured onboarding and role-specific training
Ongoing professional development and support
Clear opportunities for career progression
Supportive and collaborative remote working environment
How to Apply
Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.

Work arrangement
Yes