Prodops Engineer 3

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Production Operations Engineer 3 – P3 (ProdOps / SRE)
Location: Bangalore – Hybrid
Experience: 5–8 years
Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)
About the Role
The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.
Key Responsibilities
Own and manage Critical and High production incidents end-to-end.
Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
Improve MTTR, MTTA, alert quality, and operational stability.
Perform root cause analysis (RCA) and drive corrective actions.
Monitor production systems and proactively detect issues.
Automate operational tasks using Go, Python, Shell, or Perl.
Maintain dashboards, alerts, runbooks, and SOPs.
Handle customer-facing communications during incidents.
Coordinate with Engineering, Product, CloudOps, and Support teams.
Guide junior engineers and support shift handovers.
Lead automation initiatives to reduce toil and manual intervention.