Technical Support Specialist

Engineer – Customer Support
Location: Bangalore
Work Mode: 5 Days Work from Office
Shift: Night Shift(9:00 PM & 11:00 PM login)
Experience: Minimum 2+ year of corporate experience
Education: BE/B.Tech – Any Engineering Branch
Role Overview
We are looking for an Engineer – Customer Support to provide technical assistance and support to customers. The ideal candidate should have basic electrical knowledge and good communication skills. Knowledge of solar products will be an added advantage.
Key Requirements
BE/B.Tech in any engineering branch.
Minimum 1 year of corporate work experience.
Basic electrical knowledge is mandatory.
Knowledge of solar products and solar systems is an added advantage.
Good communication and customer-handling skills.
Ability to troubleshoot and resolve basic technical issues.
Willingness to work in a night shift.
Comfortable working 3 days from the office every week.
Good problem-solving and analytical skills.
Key Responsibilities
Handle customer queries and provide technical support.
Understand and troubleshoot basic electrical and product-related issues.
Guide customers through troubleshooting steps and solutions.
Coordinate with internal technical teams when required.
Maintain proper records of customer interactions and issues.
Ensure timely resolution and follow-up on customer concerns.
Support customers with product-related information and basic technical guidance.
Preferred Skills
Basic knowledge of electrical systems and components.
Understanding of solar products/systems.
Customer support or technical support experience.
Strong verbal and written communication skills.
Good troubleshooting and problem-solving abilities.
Who you are and what you bring:
Should be a Graduate – B.E/B. Tech.
Minimum 2+ years of experience in Technical Support, Customer Support, or a related technical role
Academics scores should be 60% and above in 10th & 12th, 60% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume.
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
Strong verbal and written communications skills in English.
Computer literate (PC skills essential, Mac OS desirable).
General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.
Exposure to solar/PV-related environments.

Work arrangement
No