Information Technology Support Specialist

Company Description monoline computer is an information technology service provider focused on delivering reliable technical solutions for businesses and individual users. The company offers end-to-end support for desktop systems, networking, and related IT infrastructure. Team members work in a collaborative environment that values problem-solving, customer service, and continuous learning. Joining monoline computer provides opportunities to work with diverse technologies and support a wide range of users in a fast-paced setting.
Role Description The Information Technology Support Specialist is a full-time, on-site position based in Delhi, India. The role involves providing front-line technical support for desktop computers and related hardware, responding to service requests, and assisting users with software and connectivity issues. Day-to-day responsibilities include diagnosing and troubleshooting technical problems, installing and configuring systems, documenting support activities, and escalating complex issues when necessary. The specialist will also support help desk operations, maintain IT assets, and contribute to improving support processes and user satisfaction.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills to assist end users effectively.
Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software issues.
Candidates should possess a foundational understanding of Information Technology concepts and systems to manage common IT environments.
Candidates should possess clear written and verbal communication skills and a customer-focused approach to user support.
Candidates should possess the ability to prioritize tasks, work independently, and collaborate within a team in a fast-paced setting.
Candidates should possess relevant education or certification in IT (such as a diploma, degree, or industry certifications like CompTIA A+), with prior experience in a support role considered an advantage.

Work arrangement
No