Operations Support

Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Role
The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.
Responsibilities
Operations & Back-office Support
Handle customer service inquiries and support day-to-day back-office operations
Assist in general operational tasks and admin updates as needed
Maintain availability and operational support within CST/CDT time zone
Customer Communication
Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
Ensure clear and consistent communication with users and players
Social Media Support
Create basic social media content (videos, posts, captions)
Support posting and updating of social media accounts
Assist in maintaining online presence and community engagement
Requirements
Experience in operations, sales, marketing, or customer service is an advantage
Basic knowledge of social media content creation and management
Good English written and verbal communication skills
Conversational to fluent Spanish proficiency (written and spoken)
Responsible, responsive, detail-oriented, and team-oriented
Interest in football is a BIG PLUS!
Other Details
The position is fully virtual
Working hours will align with US Central Time (CST/CDT) operational needs.

Work arrangement
No