Live opening · Posted 4 days ago
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About the role
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QUALITY ANALYST – VOICE PROCESS
Location: Mohali, Punjab
Experience: 4–10 Years
Process: International Voice Process
Shift: Night Shift
Budget: Up to ₹5.8 LPA
Joining: Immediate Joiners / Serving Notice Period
Virtual Interview Window: 10:00 PM – 5:00 AM
Job Overview
We are hiring experienced Quality Analysts for an International Voice Process. The role involves monitoring customer interactions, identifying quality gaps, and supporting continuous improvement.
Requirements
• 4–10 years of experience in Voice Process Quality Assurance.
• Mandatory International Voice Process experience.
• Strong hands-on experience in call monitoring and call auditing.
• Knowledge of QA scorecards, SOPs, compliance and RCA.
• Strong communication and analytical skills.
• Immediate joiners or candidates serving notice period preferred.
Interested candidates are requested to share their CV at
Sonali.ghanshal@impetusconsultants.com, along with their notice period and current CTC.
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