Live opening · Posted 4 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Domain Experience (Good to Have)
Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation
Any Science Graduate
Incident & Problem Management:
Lead resolution of P1/P2 incidents with end-to-end ownership
Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
Drive MTTR reduction and eliminate repeat incidents
Manage major incident calls and stakeholder communication
Application Stability & Monitoring:
Ensure 99.9%+ uptime of critical investment applications
Proactively monitor applications using tools like AppDynamics, Grafana
Identify and mitigate risks before production impact
Technical Leadership:
Lead and mentor L1/L2 support teams (total team size 5-8 people)
Define SOPs, runbooks, and support processes
Improve overall support efficiency and maturity
Change & Release Management:
Review and validate production deployments
Coordinate with Dev/QA teams for smooth releases
Ensure zero-impact deployments and rollback readiness
Automation & Optimization:
Drive automation using Shell / PowerShell / Python
Reduce manual intervention and improve reliability
Implement SRE practices (alert tuning, self-healing)
Stakeholder Management:
Act as SPOC for business, vendors, and leadership
Provide clear and timely communication during incidents
Ensure SLA adherence and governance
Required Skills
Technical:
Strong troubleshooting skills in application support environments
SQL (Oracle / MS SQL )
Linux/Unix systems/.Net/Java/IIS/Windows
Monitoring tools: ELK / Grafana
APIs, batch processing, integrations
Process Knowledge:
ITIL (Incident, Problem, Change Management)
DevOps / SRE practices
Tools:
ServiceNow
CI/CD basics (preferably Azure Dev Ops)
Cloud exposure (AWS preferred)
Work arrangement
No
Recently tracked roles with full details and direct application links.