Associate Service Operations Analyst

About Rimes
Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.
The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.
Key Responsibilities
BAU Management
Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management.
Apply standard workflows to independently resolve simple queries.
Understand the logic behind product settings and replicate verification steps to identify and resolve failures.
Monitor alert timelines and accurately capture delay delivery.
Maintain consistent quality in task execution, aligned with internal BAU expectations.
SLA Management
Provide timely updates for SLA‑bound client requests.
Ensure all activities meet agreed client turnaround expectations.
Project Management
Participate in team initiatives and contribute to project ideation aligned with roadmap goals.
Collaborate with cross‑functional teams to support project execution and improvements.
Incident Management
Track incidents accurately and maintain clear understanding of incident detection and operational impact.
Follow standard procedures to detect issues and raise incident tickets appropriately.
Communicate incident details clearly and support root‑cau