People Services Specialist

Primary Function of Position
As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs and policies, processes, and systems to ensure that HR service delivery is timely, efficient, and compliant. provides first-line HR operational support to employees, managers, and HR stakeholders across Intuitive Malaysia market.
The role is responsible for delivering high-quality employee lifecycle administration, Onboarding process, New Hire Orientation program, HR case management, data maintenance, reporting support, and policy guidance while ensuring compliance with Malaysian labor requirements and regional People Services standards. S/he will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. S/he will act as an escalation point and liaison for resolution of more complex cases.
Role & Responsibilities:
Employee & Manager Support
Serve as the first point of contact for HR queries from employees and managers.
Resolve inquiries through HR case management tools, knowledge bases, and standard operating procedures.
Deliver exceptional customer service aligned with service level agreements (SLAs).
Provide guidance on HR policies, procedures, and employee programs.
Employee Lifecycle Administration
Support onboarding administration and manage key activities of new hire orientation,
Support transfers, promotions, organizational changes, and offboarding activities.
Process employee data transactions accurately within HR systems.
Ensure employee records are maintained in compliance with data privacy requirements.
Coordinate employment documentation and employee letters.
Liaise and coordinate support from and escalation to other Subject Matter Experts (SME). e.g., local HR Business Leaders (HRBLs), HRIS and Centers of Expertise (COE) for collaborative case management.
HR Case Management
Manage and resolve HR cases within agreed service levels.
Escalate complex cases to HRBPs, COEs, or specialists as appropriate.
Monitor case queues and ensure timely closure.
Identify recurring issues and contribute to process improvements.
HRIS & Data Management
Maintain employee data in Workday, SuccessFactors, or other HR platforms.
Perform data quality audits and corrections.
Support organizational changes and mass updates.
Generate standard HR reports and dashboards.
Compliance & Governance
Ensure adherence to Malaysian employment regulations and company policies.
Support audits, documentation reviews, and compliance activities.
Maintain confidentiality of employee information.
Follow regional APAC governance and escalation procedures.
Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits.
Continuous Improvement
Participate in process standardization initiatives.
Contribute to knowledge article creation and maintenance.
Identify automation opportunities and workflow improvements.
Support People Services transformation and change management initiatives.
Required Skills and Experience
Bachelor’s degree in human resources, Business Administration, Management, or related discipline
5+ years of experience in HR Operations role in an international/Global environment.
Familiar with HR ERP systems and office tools. - Workday, ServiceNow, etc.
Experience working in a fast-paced technology company and comfortable operating in a complex, changing work environment.
Manufacturing industry experience preferred with supporting employee lifecycle processes in a global environment.
Demonstrated ability to work independently, initiate and identify solutions whilst prioritizing work and meeting deadlines.
Strong analytical skills, self-motivated and goal-oriented individual, passionate about improving business performance.
Collaborative team-player attitude with solid communication skills and customer service orientation.
Proficient written and verbal skills in English, and local language where required.

Employment type
Full-time

Work arrangement
No