Customer Support Agent – International Voice Process( For freshers- Entry level)

Customer Support Agent – US Voice Process
Location: Chandigarh
Work Mode: Work From Office
Employment Type: Full-time
About the Role
eClerx Services Limited is hiring Voice Analysts / Customer Care Executives for our US Voice Process in Chandigarh.
This position requires employees to work from our Chandigarh office, so we are specifically looking for candidates who are currently residing in Chandigarh, Mohali, Panchkula, Zirakpur, or nearby areas and can commute to the office independently.
📍 Location Eligibility – Important
Only candidates currently based in Chandigarh, Mohali, Panchkula, Zirakpur, or nearby Tricity areas should apply.
Candidates currently residing in distant cities or states and looking to relocate to Chandigarh are requested not to apply.
Key Responsibilities
Handle inbound calls from US customers
Understand and resolve customer queries
Provide appropriate information and solutions
Identify opportunities for sales and upselling
Maintain accurate customer information in CRM
Meet defined quality, productivity and performance targets
Deliver a professional customer experience
Eligibility
Bachelor's degree in any discipline is mandatory
Freshers and experienced candidates are welcome
Excellent English communication skills
Comfortable working in rotational US shifts
Willing to work from office
Must be currently residing in or around Chandigarh
Compensation
In-hand Salary: ₹20,100 – ₹23,100 per month
Night Shift Allowance: ₹3,000 per month
Performance Incentives: ₹3,000 – ₹7,000 per month after successful completion of probation
Potential earnings: Up to ₹30,000 per month
Other applicable benefits as per company policy
Work Location
Chandigarh | Work From Office
Preferred candidate locations: Chandigarh | Mohali | Panchkula | Zirakpur | if you're in a neigbouring state you can still apply if you're willing to relocate
Please apply only if you are already based in or around Chandigarh and are comfortable commuting to the office.

Work arrangement
No