Receptionist

Position: Hospital Receptionist
1. Position Details
Designation: Receptionist / Front Office Executive
Department: Front Office
Location: Lucknow
Qualification: Minimum Graduate in any discipline
Experience: 0–3 years of experience in a hospital/healthcare setting preferred
Employment Type: Full-Time
Gender: Both / Female preferred
Proficient in MS Excel and computer operations.
Salary: 15k – 20k / Based on performance
Reporting To: Front Office / Receptionist
2. Job Summary
The Hospital Receptionist will be responsible for managing the hospital's front desk and providing professional assistance to patients, attendants, visitors. The role involves patient registration, appointment coordination, billing, handling enquiries, maintaining records, and ensuring smooth communication between patients and hospital departments.
The candidate should have good knowledge of ECHS, Railway, RDSO, CGHS, NR, ESIC, Ayushman Bharat (AB), DDU, PTDDU and various health insurance schemes/processes, along with strong computer and communication skills.
3. Key Roles & Responsibilities
1. Manage hospital reception, patient registration, OPD appointments, enquiries, telephone calls, and visitor handling professionally.
2. Assist and guide patients/attendants regarding doctors, departments, hospital services, procedures, and timings.
3. Handle and coordinate patient cases under ECHS, Railway, NR, ESIC, Ayushman Bharat (AB), DDU, PTDDU, and other applicable government healthcare schemes.
4. Ensure compliance with NABH standards and hospital SOPs related to patient registration, identification, patient rights, confidentiality, documentation, communication, and front-office processes, and maintain required records for audits.
5. Maintain accurate patient records, registers, reports, documentation, and data entry in hospital software/portals.
6. Prepare and maintain MS Excel reports/sheets and perform day-to-day computer operations including MS Word, email, printing, scanning, and data management.
7. Coordinate effectively with OPD, Emergency, Billing, MRD, Nursing, Diagnostics, Accounts, and other hospital departments for smooth patient services.

Work arrangement
No