Support Engineer - Power Apps & Power Automation

Power Apps & Power Automate Support Engineer
Company: Gigmo Solutions Private Limited (Gigmos)
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Location: Gurgaon, Haryana
Experience: 4+ years of relevant Power Platform experience
About Gigmos
Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals.
Our workforce operates across 9+ countries, supporting clients in 6+ global languages. Gigmos has been a delivery partner to Microsoft for over six years.
We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms.
Why This Role Exists
We are looking for an experienced Power Apps & Power Automate Support Engineer with 4+ years of hands-on experience to provide technical support for Microsoft Power Platform solutions used by enterprise customers.
The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately.
This is a hands-on technical support role requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments.
Key Responsibilities
Power Apps Support
Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.
Resolve data source and connector issues such as authentication, refresh failures, connector limitations, and throttling.
Troubleshoot Dataverse, including tables, columns, relationships, security roles, permissions, and business rules.
Support environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.
Handle licensing and entitlement-related queries, including premium connector requirements.
Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions.
Power Automate Support
Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.
Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems.
Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse.
Handle throttling, API limits, retry policies, and performance issues.
Troubleshoot DLP policy blocks and governance-related failures.
Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes.
Case Management & Customer Support
Investigate and reproduce reported technical issues before confirming resolutions.
Analyze error messages, logs, telemetry, and flow run history to identify root causes.
Provide clear and accurate customer-facing technical updates.
Document troubleshooting steps, root cause, and resolution accurately.
Take end-to-end ownership of support cases through resolution.
Maintain defined SLA, response time, productivity, quality, and customer satisfaction standards.
Escalate complex issues with complete troubleshooting evidence.
Contribute reusable solutions and troubleshooting guides to the knowledge base.
Collaborate with internal teams and client stakeholders to resolve complex technical issues.
Requirements
Essential
4+ years of hands-on experience with Microsoft Power Platform.
Strong practical experience building and supporting Power Apps, including Canvas and/or Model-Driven Apps.
Strong hands-on experience with Power Automate and Cloud Flows.
Working knowledge of Dataverse, connectors, environments, ALM, and Power Platform security.
Strong troubleshooting skills using error messages, logs, telemetry, and flow run history.
Good understanding of APIs, integrations, authentication, permissions, and connectivity issues.
Experience in technical support, application support, enterprise support, or customer-facing technical support.
Experience working with SLA-driven support environments.
Strong written and verbal English communication skills.
Strong analytical and problem-solving skills.
Ability to independently troubleshoot and resolve complex technical issues.
Willingness to work in rotational shifts.
Comfortable working from the Gurgaon office on a full-time basis.
Preferred
Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600.
Experience supporting enterprise Power Platform environments.
Exposure to Power BI, Azure, SharePoint, or Dynamics 365.
Strong understanding of Power Platform ALM, DLP policies, and governance.
Experience with Power Automate Desktop/RPA.
Experience handling escalations or complex technical support cases.
Additional language proficiency apart from English.
Work & Shift Expectations
This is a full-time Work From Office opportunity based in Gurgaon.
Candidates are required to work from the Gigmos Gurgaon office.
The role follows a rotational shift schedule based on business and client requirements.
Employees are expected to be available and actively working during their assigned shift.
The role follows defined SLA, productivity, quality, and customer-support standards.
Candidates should be comfortable working in a customer-facing technical support environment.
Onboarding
Selected candidates will complete:
Gigmos onboarding formalities
Background Verification (BGV)
NDA and client security requirements
Client-specific process and technical training
Required technical assessment/certification, if applicable
System and tool setup
Employees will begin handling live customer cases after completing the required onboarding and training process.
Who This Role Suits
This role is suitable for:
Power Platform Support Engineers with 4+ years of experience
Power Apps Developers with strong troubleshooting and support experience
Power Automate Developers with enterprise support exposure
Power Platform Consultants with customer-facing experience
Application/Technical Support professionals with strong Power Platform expertise
Professionals experienced in handling enterprise customer issues, escalations, and SLA-driven support
This Role May Not Suit You If
You have only theoretical or training-based knowledge of Power Platform.
You do not have substantial hands-on experience with Power Apps and Power Automate.
You are looking exclusively for a development role without customer support responsibilities.
You are not comfortable working in rotational shifts.
You are not comfortable working from the Gurgaon office.
You are not comfortable with case ownership, SLA-driven support, and customer communication.
Key Skills
Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | APIs & Integrations | Technical Troubleshooting | Enterprise Application Support | Customer Support | SLA Management

Work arrangement
No