Senior Product Specialist - Nuneaton Ford

Allen Motor Group is currently looking to employ a Senior Product Specialist to join our successful team at Allen Ford Nuneaton.
This role is all about delivering exceptional customer experiences. You'll be responsible for managing and assisting customers through both face-to-face and digital enquiries, ensuring they receive expert advice and drive away in the right vehicle and product package to suit their needs.
As a Senior Product Specialist, your key responsibilities will include:
Managing inbound and outbound customer enquiries via telephone, email, digital platforms, and showroom visits.
Building strong customer relationships and delivering an outstanding customer journey from initial enquiry through to vehicle handover.
Meeting and exceeding personal and team sales targets.
Demonstrating expert product knowledge across the Ford range, including vehicle features, technology, accessories, and ownership benefits.
Guiding customers through the complete vehicle purchasing process.
Advising customers on finance options, extended warranties, service plans, and additional products.
Ensuring full compliance with FCA regulations and industry standards regarding the sale of finance and insurance products.
Supporting colleagues and sharing best practices to contribute to overall dealership performance.
Maintaining accurate customer records and ensuring all administration is completed to a high standard.
What We're Looking For
While automotive sales experience is advantageous, we are keen to hear from ambitious individuals who are passionate about customer service and sales. The ideal candidate will possess:
A passion for delivering exceptional customer experiences.
Excellent communication and interpersonal skills.
Strong sales, negotiation, and influencing abilities.
A proactive and self-motivated approach.
The ability to build rapport quickly and confidently with customers.
Strong organisational and time-management skills.
A professional and positive attitude.
A full UK driving licence.
Package & Benefits
This position is offered on a 5-day, 42-hour working week with a basic salary of £25,000 plus a sales commission scheme and company car.
In addition, Allen Motor Group offers a comprehensive benefits package including:
Company car.
30 days holiday including bank holidays, with additional entitlement based on length of service.
Fantastic discounts on MOTs, servicing, repairs, and parts.
Life assurance benefit at no cost to yourself.
Retailer discount portal featuring savings from leading UK brands.
Up to £1,000 Refer-a-Friend scheme.
Ongoing training and development opportunities.
Career progression within a growing and successful dealer group.
High achiever incentives, rewards, and experiences.
Why Join Allen Motor Group?
At Allen Motor Group, we are committed to creating an inclusive and supportive workplace where every colleague is valued. We believe our people are the key to our success and are dedicated to helping them develop rewarding careers within the automotive industry.
If you are passionate about sales, customer service, and building long-term customer relationships, we'd love to hear from you.
Apply now and become part of the Allen Ford Nuneaton team.

Work arrangement
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