Facility & Operations Head

Job Title: Facility Head & Operations
Organization: SENSE Health – Advanced Stroke Rehabilitation Centre
Location: Kalyan Nagar, Bengaluru
Department: Administration & Operations
Employment Type: Full-Time
Experience: 5–7 Years
Reporting To: Management/Director
Job Summary:
The Facility & Operations Head will oversee the overall facility management and day-to-day operations of SENSE Health, ensuring smooth coordination across clinical, nursing, therapy, front office, administrative, and support teams. The role is responsible for operational efficiency, staff coordination, patient experience, safety, compliance, and service quality.
Key Responsibilities:
Manage overall facility and daily centre operations.
Coordinate housekeeping, security, maintenance, utilities, infrastructure, and vendors.
Ensure smooth coordination between clinical, nursing, therapy, front office, administration, and support teams.
Monitor staffing, attendance, schedules, patient flow, and operational requirements.
Maintain facility cleanliness, hygiene, safety, and preventive maintenance standards.
Coordinate with HR on staffing, attendance, discipline, performance, and employee concerns.
Ensure a professional and patient-centred environment and resolve operational complaints.
Oversee inventory, procurement requirements, vendor services, and operational expenses.
Ensure compliance with safety, fire, emergency preparedness, documentation, and organizational procedures.
Develop and monitor operational SOPs, checklists, and processes.
Conduct facility inspections and identify operational gaps and corrective actions.
Prepare regular MIS and reports on operations, manpower, maintenance, inventory, incidents, and patient feedback.
Drive continuous improvement, cost control, service quality, and operational efficiency.
Qualifications & Experience:
Degree in Hospital Administration, Healthcare Management, Business Administration, Operations Management, or related field.
Postgraduate qualification in Hospital/Healthcare Administration is an advantage.
5–7 years of relevant experience in hospital, rehabilitation, healthcare facility, or operations management.
Experience managing multidisciplinary teams preferred.
Key Skills:
Leadership & people management
Hospital/facility operations
Staff and interdepartmental coordination
Vendor & maintenance management
Patient service & complaint resolution
Safety, compliance & emergency management
Budgeting & cost control
Problem-solving & decision-making
MIS, documentation & reporting
MS Office / Google Workspace
The ideal candidate should be proactive, organized, accountable, patient-focused, and comfortable taking ownership of end-to-end facility operations.
How to Apply:
Interested candidates who meet the above requirements are encouraged to apply. Please share your updated CV with us, mentioning “Facility Head & Operations” in your application.
If you know someone who would be a strong fit for this role, please share this opportunity with them.

Work arrangement
No